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Job Description
Responsible for operational performance of LIXIL-Grohe service providers & overall service excellence in Kuwait. He/She will be involved in daily issues resolution assignment & tracking on end-to-end conditions, providing technical support to all customer groups, focusing on a project channel, spare parts stock in/out and forecasting, mitigation of business-critical service incidents & customer satisfaction. In this role, he/she will also be responsible for brand reputation retention, warranty reporting, contracts & invoicing, hands-on & service visits to VIP customers & project sites.
Skills Required
- Analytical skills
- CRM systems proficiency
- Field Service Management
- Inventory Management
- Problem Solving
- Technical Support
Qualifications Required
- 3-5 years of experience in technical service
- Bachelor's Degree in IT and/or Engineering field
Tags
LIXIL
inventory_management
kuwait
manufacturing
operational_performance
technical_service
technical_support