Reservations Operations Assistant

Assist in managing the daily operations of the reservations department. Ensure all reservations are accurately entered, updated, and communicated to relevant departments. Monitor room availability, rate codes, booking restrictions, and overbooking strategies. Manage group reservations, including rooming lists, cut-off dates, and special requirements. Handle VIP, repeat guest, and special request bookings with extra care. Support revenue strategies by maximizing occupancy and average daily rate (ADR). Coordinate with the Director of Revenue on forecasting, yield management, and pricing updates. Identify opportunities for upselling, cross-selling, and promotions. Respond promptly and professionally to guest inquiries via phone, email, or online platforms. Address and resolve guest concerns regarding reservations, billing, or room allocations. Maintain strong relationships with travel agents, corporate clients, and OTA partners. Assist in training, supervising, and evaluating reservations staff. Ensure team adherence to hotel policies, service standards, and data accuracy. Support scheduling and workflow planning. Ensure the effective use of PMS, CRS, channel managers, and OTA extranets. Monitor booking trends and support preparation of daily, weekly, and monthly reservation reports. Maintain accuracy of room inventory and system configurations.